Refund policy
Refund Policy
Last updated: September, 2025
At Phelps Edit, we want you to be happy with your purchase. Please read our refund policy carefully before placing an order.
Digital Products (Images & Videos)
- All digital content (photos, videos, and other downloads) is delivered electronically.
- Because digital files cannot be “returned,” all sales are final once the download has been made.
- If you experience a technical issue (such as a corrupt or missing file), please contact us at support@phelpsedit.com within 7 days of purchase and we will provide a working replacement file.
Physical Products (Print-on-Demand)
- Physical products (prints, calendars, postcards, etc.) are custom-made by our print-on-demand suppliers.
- Refunds or replacements are only available if an item arrives defective, damaged, or incorrect.
- To request a replacement, please email support@phelpsedit.com within 14 days of delivery, including:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
Items Not Eligible for Refund
We cannot issue refunds or replacements for:
- Change of mind after purchase.
- Incorrect information provided by you (e.g., wrong address).
- Normal wear and tear or damage caused after delivery.
Processing Refunds
- Approved refunds will be processed back to your original payment method.
- Please allow 5–10 business days for the credit to appear, depending on your bank or payment provider.
Contact Us
If you have questions about this Refund Policy or need assistance with your order, contact us at:
📧 support@phelpsedit.com
📍 Melbourne, Australia